Privacy Policy
The Plug ("we", "us", or "our") operates The Plug mobile application (the "Service"). This page outlines our policies regarding the collection, use, and disclosure of personal data when you use the Service, and the choices you have in relation to that data. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
We may collect personal identification information from users in various ways, including but not limited to:
- Visiting or registering on the app
- Claiming, scanning, or reviewing a deal
- Filling out forms or interacting with features
Information may include name, email address, and phone number. Users may also visit the app anonymously. We collect personal data only when voluntarily submitted. However, declining to provide certain data may limit functionality.
Location Data Usage
Why We Collect Location Data
- To display deals and promotions near you
- To help you discover local businesses
- To provide proximity info to merchants
- To improve search relevance
How Location Data is Used
- Accessed only when the app is in use
- Not tracked in background or when closed
- Not shared with third parties, unless needed for core services
- Not stored permanently; used in real-time only
User Control
- Location access can be toggled via device settings
- Disabling location may limit nearby deal visibility
- Core features remain usable without it
Data Protection
- Location data is encrypted during transmission
- We follow industry-standard security practices
- Data is processed anonymously and not linked to personal identifiers
Log Data
We may collect technical "Log Data" including:
- Device IP address, browser type/version
- Pages visited, time/date, session length
- General usage statistics
Cookies
We may use cookies to improve user experience. Cookies store preferences and activity data. You can choose to refuse cookies via your browser settings, but some app features may not function properly.
Use of Collected Information
We may use your data to:
- Personalize the user experience
- Improve our app and services based on feedback
Sharing of Personal Information
We do not sell, trade, or rent your personal identification data. We may share non-identifiable, aggregated demographic data with trusted partners to improve services and user experience.
Children's Privacy
We do not knowingly collect data from users under 13. The app is not designed to attract children under 13 in accordance with COPPA (Children's Online Privacy Protection Act).
Return & Refund Policy
The Plug is an intermediary platform that connects users with local merchants offering deals. Although payments are processed directly through our app via a secure payment gateway, we do not retain payment funds. All funds are transferred to the respective merchant on the next business day (D+1).
For any refunds, returns, or claims, users must contact the merchant directly. Merchants are solely responsible for their own return and refund policies, as well as for resolving any transaction-related issues.
The Plug cannot issue refunds or process returns on behalf of merchants.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page. We encourage users to check this policy regularly to stay informed. Continuing to use the app after changes are posted signifies your acceptance of the updated policy.
Contacting Us
If you have questions about this Privacy Policy or our practices, please contact us:
📧 partnership@theplugapp.com
🏢 The Plug – B One Consulting Office
Jl. Subak Sari 13, Tibubeneng, Kec. Kuta Utara, Bali, 80361